Cloud telephony
Every missed call is a customer who has already dialled your competitor.
Cloud telephony replaces the PBX box and its copper lines with a hosted system: virtual numbers, a 1800 toll-free line, an IVR that routes callers properly, recordings for quality and compliance, and every call logged against the right customer in your CRM. Agents can sit in the office, at home or in another city, and you get the reporting a phone system should always have given you.
- From ₹500
- Entry monthly toll-free rental, before usage
- 100%
- Of calls recorded, logged and searchable
- Minutes
- To add an agent, anywhere
Plain English
The parts of a cloud phone system, in the order they matter.
A virtual number is the front door — a mobile, landline-style or 1800 toll-free number that is not tied to a physical line. Toll-free numbers are allocated through licensed operators and rented monthly, with call charges on top.
The IVR decides what happens next: language choice, department menu, business-hours and holiday routing, queueing, and a voicemail-to-email fallback so an after-hours enquiry still reaches somebody. Keep it to two levels — every extra layer loses callers.
Then comes the part most businesses skip: integration and measurement. Calls logged against CRM records, recordings attached to the ticket, missed-call alerts to a supervisor, and unique numbers per campaign so you can attribute leads. Also note that recordings are personal data — consent, retention and access controls are part of doing this properly under the DPDP Act.
Sound familiar?
If two of these describe your month, this is the fix.
Nobody knows how many calls were missed yesterday, let alone which ones were sales enquiries.
Calls to the landline ring in an empty office because half the team works remotely.
Marketing cannot tell which campaign generated a phone lead because every ad shows the same number.
What we actually do
The work, step by step — not a feature list.
Number strategy and provisioning
Toll-free, virtual landline or mobile numbers per region, department or campaign, provisioned through licensed operators with the paperwork handled.
IVR and routing designed around callers
Short menus, skill and language-based routing, sticky agent for repeat callers, and clear after-hours behaviour. We test the flows by calling in as a customer, repeatedly, before launch.
CRM and helpdesk integration
Screen pop with customer context, automatic call logging, click-to-call from the record, and recordings attached where they belong — Zoho, Salesforce, Freshdesk, HubSpot and most REST-capable systems.
Reporting supervisors actually use
Missed calls, queue wait times, agent talk time, first-call resolution and campaign-level lead attribution — delivered as a daily digest rather than a dashboard nobody opens.
What you receive
Deliverables you can hold us to.
- Provisioned numbers, including toll-free where required
- Configured IVR flows with business-hours, holiday and overflow handling
- CRM or helpdesk integration with call logging and screen pop
- Recording policy covering consent, retention and access, aligned to the DPDP Act
- Supervisor reporting pack and agent training session
Platforms and partners
Vendor-fluent, vendor-neutral.
We design to what your business needs, then price at least two ways of getting there. You see the commercials for each option side by side before anyone signs anything — including the option where you keep what you already own.
How we start
From first call to live in four steps.
- 01
A 45-minute conversation
What you run, what worries you, and what a bad week has already cost you. No slides and no product pitch — we are working out whether we can genuinely help.
- 02
Posture assessment
We examine the estate, compare it against a recognised framework and hand you a prioritised list of gaps. The report is yours to keep whether or not you buy anything.
- 03
Onboarding and a rehearsal
Log sources, agents, access and escalation contacts are agreed, then we run a live drill of a real incident before we call the service live. Untested escalation paths are decoration.
- 04
Steady-state operations
Monitoring, response and reporting run to a written SLA, with a quarterly review that changes the plan whenever your business changes.
Questions
What buyers ask us about cloud phone & ivr.
Pairs well with
All connectivityInternet Leased Line (ILL)
Dedicated 1:1 bandwidth with a static IP block and a written uptime SLA — the connection your business actually runs on.
C2MPLS Network
Private, carrier-grade connectivity between branches with class-of-service guarantees for voice, video and core applications.
C3SD-WAN
Application-aware routing across broadband, fibre and 5G — cheaper branches, faster rollouts, and no single link to fear.
Tell us the sites, the users and the deadline.
You will get a written design, a bill of materials and a fixed commercial within three working days. No discovery fee, no obligation to buy.