Uptime & operations
Most outages send a warning first. Someone has to read it.
Downtime rarely arrives without notice. A link creeps toward saturation, a disk fills up over six weeks, a certificate expires on a Sunday. A Network Operations Centre exists to notice those small signals and act while they are still cheap to fix. We watch your infrastructure around the clock, work the fault ourselves where we can, and chase your ISPs and vendors when the problem is theirs.
- 99.95%
- Availability targets we manage to
- 60 sec
- Health check interval on critical systems
- 3 tiers
- Escalation steps before your CTO is called
Sound familiar?
If two of these describe your week, this is the service that fixes it.
Your users tell you a system is down before your monitoring does.
Alert thresholds are still the vendor defaults, so everything is either silent or screaming.
On-premise, colocation and cloud each have their own dashboard and nobody sees the whole picture.
What the service covers
How the work is actually done, day to day.
Monitoring that understands dependencies
When a switch fails, forty devices behind it also fail. We map those relationships so you get one alert about the cause instead of forty about the symptoms.
Capacity planning you can budget for
We track usage, latency and error trends over months. Upgrades then appear in a budget cycle with evidence attached, rather than as an emergency purchase after an outage.
Disciplined incident handling
Every fault gets a ticket, a runbook, a documented fix and a review if it was serious. Corrective actions are tracked until they are actually closed, not until the ticket is.
We deal with your vendors
Raising, chasing and escalating tickets with ISPs, OEMs and hosting providers is slow, thankless work. It is included, and we hold them to their contracted response times.
What you receive
Documents you can hand to an auditor.
- Inventory of every device and how they depend on each other
- Monitoring templates per device type, tuned to real thresholds
- Runbooks for the twenty failures most likely to hit you
- Daily health summary and shift handover log
- Quarterly review of availability, capacity and recurring faults
Platforms we work with
Fluent in the tools, loyal to none of them.
If you already hold licences, we operate them — no resale margin, no forced migration. When a change genuinely closes a gap or saves money, you see both cost models side by side before anyone recommends anything.
Onboarding
How noc as a service goes live.
- 01
A 45-minute conversation
What you run, what worries you, and what a bad week has already cost you. No slides and no product pitch — we are working out whether we can genuinely help.
- 02
Posture assessment
We examine the estate, compare it against a recognised framework and hand you a prioritised list of gaps. The report is yours to keep whether or not you buy anything.
- 03
Onboarding and a rehearsal
Log sources, agents, access and escalation contacts are agreed, then we run a live drill of a real incident before we call the service live. Untested escalation paths are decoration.
- 04
Steady-state operations
Monitoring, response and reporting run to a written SLA, with a quarterly review that changes the plan whenever your business changes.
Questions
What buyers ask about noc as a service.
Pairs well with
All servicesSOC as a Service
A team of analysts watching your systems every hour of the day, deciding which alerts are real and acting on them.
03Data Loss Prevention
Controls across laptops, email, network and cloud apps that spot sensitive data leaving and stop it in the moment.
04VAPT
Vulnerability assessment and penetration testing where every finding is proven by hand and ranked by real risk.
Hand noc as a service to people who do this daily.
Tell us how big the estate is and what deadline you are working to. Within three business days you will have a scope, a timeline and a flat monthly number — no discovery fee to get there.